FREE UK DELIVERY ON ORDERS OVER £30 🎉 | 🌳 WE PLANT A TREE FOR EVERY ORDER RECEIVED 🌳

FAQs

How do I contact you?

You can contact us via the messenger service on the site, via email at Online@thepapercollective.co.uk 

Do you offer gift wrapping?

Gift wrapping is not available at present but we will be introducing gift boxes in the near future

Do you ship Internationally?

We do! Shipping is calculated at checkout and we ensure your orders are sent tracked and signed for, so you can see whereabouts your order is in its journey.   We do ask that you check any import and/or customs fees as these may be charged in addition to your original order by the country of import. 

02.10.2021- You should be aware that we are currently facing some issues with parcels being returned to us from some parts of Ireland by customs. In the event that this happens, we can arrange to reship at the rate of £13.50 postage or arrange to refund your order, minus the cost of shipping paid.

Can I buy a gift card?

Unfortunately, gift cards are not available at the moment but we are working on it.

Can I make changes to my order?

We aim to dispatch your orders as quickly as possible, so if you identify that there are products you have missed, drop us an email and we will likely ask that you place a separate order, but will refund any postage on the 2nd order and ship it all together.

What is your returns policy?

You can view returns information here.

My discount code does not work.

If we have ran a promotion or offered a discount code, please contact us on the live chat facility and we will get back to you as soon as possible. 

My order has arrived damaged.

We love seeing our customers use our products and when they aren't looking their best or don't work, it sucks! But, it isn't anything that we can't put right so please drop us an email at Online@thepapercollective.co.uk and we will get right on it for you.

Do you offer stationery subscription boxes?

We do! Pop over to The Collection, by The Paper Collective for lots of lovely quarterly paper and stationery treats.

I have a press enquiry.

Please drop us an email at Online@thepapercollective.co.uk and we will come back to you.